Terms of Service
Agreement to Terms
Welcome to Prozzio.com. By accessing or using our platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. With 30 years of experience connecting homeowners with quality contractors, we maintain these terms to ensure a safe, reliable platform for all users.
Eligibility
You must be at least 18 years old and capable of forming a binding contract to use Prozzio.com. By using our services, you represent and warrant that you meet these eligibility requirements.
User Accounts
When you create an account, you agree to:
- Provide accurate, current, and complete information
- Maintain the security of your account credentials
- Promptly update your account information as needed
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized access
For Homeowners
As a homeowner using Prozzio.com:
- Our service is completely free for homeowners
- You may request quotes and connect with multiple contractors
- You are responsible for all agreements and contracts made with contractors
- Prozzio.com is a marketplace and not a party to contractor-homeowner agreements
- You must provide accurate project information to ensure proper matching
For Contractors
As a contractor using Prozzio.com:
- You must maintain valid licenses, insurance, and certifications
- Subscription fees apply as outlined in your selected membership tier
- You agree to provide quality services and professional conduct
- You must respond promptly to homeowner inquiries
- You are responsible for all work performed and warranties offered
- False credentials or misrepresentation will result in immediate termination
Subscription and Payments
For contractor subscriptions:
- Subscriptions are billed monthly at the rate of your selected tier
- Payment is due at the start of each billing cycle
- You may upgrade or downgrade your tier at any time
- Cancellations take effect at the end of the current billing period
- No refunds are provided for partial months
Prohibited Activities
You may not:
- Use the platform for any illegal purpose
- Impersonate another person or entity
- Post false, misleading, or fraudulent information
- Harass, abuse, or harm other users
- Attempt to bypass our vetting processes
- Scrape, data mine, or extract platform data
- Interfere with platform security or functionality
- Circumvent the platform to avoid fees
Intellectual Property
All content on Prozzio.com, including logos, text, graphics, and software, is the property of Prozzio.com and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute our content without express written permission.
Disclaimers and Limitations of Liability
Prozzio.com is provided "as is" without warranties of any kind. We do not guarantee:
- The quality, safety, or legality of services provided by contractors
- The accuracy of information provided by users
- Uninterrupted or error-free platform operation
- Specific results or outcomes from contractor services
To the fullest extent permitted by law, Prozzio.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the platform.
Dispute Resolution
Any disputes between Prozzio.com and users shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive your right to participate in class action lawsuits.
Termination
We reserve the right to suspend or terminate your account at any time for violations of these Terms of Service or for any other reason at our sole discretion. Upon termination, your right to use the platform immediately ceases.
Changes to Terms
Prozzio.com may modify these Terms of Service at any time. We will notify users of significant changes via email or platform notification. Continued use of the platform after changes constitutes acceptance of the modified terms.
Contact Information
For questions about these Terms of Service, please contact us: